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PRIVACY POLICY

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ARTICLE 1 — Who is responsible for your data?

Jenna Arts is the data controller for the personal data collected through this website and webshop.

  • Jenna Arts, sole proprietorship (eenmanszaak) — Registered address: Oedenkovenstraat 67, Bus 1, 2140 Antwerp, Belgium

  • Company number (KBO): 0694980254

  • Email: hello@jenna-arts.com

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ARTICLE 2 — What data do we process?

Depending on how you use the website, we process:

  • Identity and contact details: name, delivery and billing address, email address, phone number (if provided).

  • Order details: products, amounts, order history.

  • Payment details: processed by our secure payment service provider; we do not store full card details ourselves.

  • Technical data: IP address, browser type and data collected through cookies (see the cookie policy).

  • Communication: messages you send us, for example by email or through a contact form.

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ARTICLE 3 — For what purposes and on what legal basis?

We process your data for the following purposes:

  • Processing and delivering your order and managing the contract — legal basis: performance of a contract.

  • Invoicing and complying with legal (accounting and tax) obligations — legal basis: legal obligation.

  • Customer service and answering questions — legal basis: performance of a contract or legitimate interest.

  • Ensuring the website functions properly and securely — legal basis: legitimate interest.

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ARTICLE 4 — Who do we share your data with?

We do not sell your data. We share it only with service providers that help us run the webshop, and only to the extent necessary:

  • Wix.com Ltd — website hosting, webshop functionality and payments (Wix Payments).

  • Mollie B.V., the Netherlands — for payments via iDEAL.

  • theprintspace (creativehub), United Kingdom — our printing partner, for printing and shipping prints. For this purpose, they receive your name, delivery address and order details.

  • Carriers and postal services — for delivering your order.

  • Google — for our business email (Google Workspace).

  • Our accountant — for processing invoices and bookkeeping.

The necessary data processing agreements are in place with processors that handle data on our behalf.

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ARTICLE 5 — Transfers outside the European Economic Area

Some service providers process data (partly) outside the EEA. In that case, we ensure appropriate safeguards are in place, such as an adequacy decision of the European Commission or standard contractual clauses.

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ARTICLE 6 — How long do we keep your data?

We do not keep your data longer than necessary:

  • Invoicing and accounting data: 7 years, in line with the statutory retention obligation.

  • Customer and order data: as long as necessary to perform and follow up on the contract.

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ARTICLE 7 — How do we protect your data?

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access, including a secure (encrypted) connection.

 

 

 

 

 

 

ARTICLE 8 — What are your rights?

You have the right to:

  • Access your personal data.

  • Have inaccurate data corrected.

  • Have your data erased (within legal limits).

  • Restrict processing.

  • Object to certain processing.

  • Data portability.

To exercise any of these rights, send an email to hello@jenna-arts.com. We may ask you for proof of identity.

 

 

 

 

 

 

ARTICLE 9 — Cookies

Our website uses cookies. More information can be found in our cookie policy.

 

 

 

 

 

 

ARTICLE 10 — Filing a complaint

If you are not satisfied with how we handle your data, you can file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

 

 

 

 

 

ARTICLE 11 — Changes

We may update this privacy policy. The most recent version is always available on the website.

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